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FAQ Orders & Payment

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Frequently asked questions

Orders & Payment

We’ve got you covered! We accept the following payment methods:

  • Visa
  • Visa Debit
  • Maestro
  • Electron
  • Klarna
  • ApplePay
  • GooglePay

You can be assured that shopping with Casual Society is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Your previous orders as well as invoices can be viewed via your secured account. 

You will receive a confirmation email within 15 minutes following your order being placed.

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

  • Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
  • Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
  • Check for any exclusions, some of our promos exclude products from some categories on our website.
  • If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

We try to ship your order as fast as we can. Therefor our window to cancel is pretty small. Contact us as soon as you can (within 10 min after placing the order would be perfect) so our customer service agent can take it from there.

  • If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly
  • If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
  • If the above doesn't help, your Credit Card Company or bank will have more information.

If you're still facing problems then please contact us with the following information:

  • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  • What payment method you were trying (e.g. Visa)
  • A description of the problem and what time the problem occurred

*Please note deliveries require a signature.

A calling card will be left  at your address with instructions of how to rearrange a delivery. You will also receive notifications from our DPD carriers before delivery is attempted. 

You can always find your order number in the confirmation email and in every email that’s related to your order. You can also check the order page of your account.